雌龍 Dragon Maiden

Dragon Maiden · Atelier Care

A quiet concierge.

Should you require our assistance, the answers below cover the most frequent inquiries. For anything not addressed here, write to us — every letter is read by a person at our atelier.

House

[Q]Who is Dragon Maiden?[/Q][A]Dragon Maiden 雌龍 is an independent atelier of women's apparel, founded on the philosophy of Sculpted Stillness — structure first, presence quiet.[/A]

[Q]Where are your pieces made?[/Q][A]Each piece is made in small batches by trusted ateliers. Material and craftsmanship details are noted on every product page.[/A]

[Q]Do you have a physical store?[/Q][A]Dragon Maiden is an online house. Private viewings can be arranged on appointment — write to us.[/A]

Care

[Q]How do I care for my piece?[/Q][A]Avoid direct contact with perfume, cosmetics, and abrasive surfaces. Professional care is recommended for delicate fabrics.[/A]

[Q]What is your return policy?[/Q][A]Returns are accepted within 14 days of receipt, provided the piece is unworn, in original condition, and with all tags and packaging intact.[/A]

[Q]How long does a refund take?[/Q][A]Refunds are processed within 15 business days of receipt and inspection. Your bank may take a further 5–10 business days to credit your account.[/A]

[Q]How do I find my size?[/Q][A]Each product page includes a size guide. If you are between sizes, choose based on your preferred level of sculpting.[/A]

Account

[Q]How do I create an account?[/Q][A]Click Account at the top of any page and follow the steps. An account lets you track orders, save your address, and manage your preferences.[/A]

[Q]I forgot my password.[/Q][A]Use the Forgot password link on the sign-in page. A reset email will arrive within minutes.[/A]

[Q]Can I change my order after placing it?[/Q][A]Once confirmed, changes are not always possible. Write to us promptly at global@thedragonmaiden.com and we will assist where we can.[/A]

Online Shopping

[Q]How much is shipping?[/Q][A]Shipping is calculated at checkout based on your destination. Express options are available where applicable.[/A]

[Q]How long will delivery take?[/Q][A]Domestic: 1–3 business days. Asia-Pacific: 3–5 business days. Europe & North America: 5–8 business days. Rest of world: 7–14 business days.[/A]

[Q]How do I track my order?[/Q][A]Once dispatched, you will receive an email with a tracking number and a link to the carrier.[/A]

[Q]Which payment methods do you accept?[/Q][A]Major credit and debit cards (Visa, Mastercard, American Express, JCB, Union Pay), and supported digital wallets.[/A]

Write to our atelier.

Our concierge replies within two business days, in the order in which letters arrive.

global@thedragonmaiden.com