物流政策

Each parcel leaves our atelier carefully prepared, with tracked carriage and discreet packaging. The following describes how, when, and where we deliver Products purchased on the www.thedragonmaiden.com website (the "Site").

Delivery Area

We despatch to the destinations made available at checkout (the "Delivery Area"). Orders cannot be placed for delivery addresses situated outside this Delivery Area; any such address will be refused during the ordering procedure. If your destination is unavailable at checkout, please write to us — we may be able to make alternative arrangements.

Notably for security and authenticity reasons, Dragon Maiden shall not process any order for which a general delivery address, a P.O. box, a parcel locker, a parcel pick-up service address, or a freight-forwarding company address has been provided.

Order Processing

Orders are processed within one to two business days. A tracking number will be sent once your order ships. Orders will not be processed during weekends and public holidays; if you place an order later than 12:00 pm of the day before a weekend or public holiday, your order will only be processed on the next business day.

Time Required for Delivery

The delivery times below are counted from the time of Dragon Maiden's acceptance of your order. Under normal circumstances, please allow: Domestic, one to three business days; Asia-Pacific, three to five business days; Europe and North America, five to eight business days; Rest of world, seven to fourteen business days.

These windows are indicative. We will provide a tracking number once your parcel leaves us. Whilst every effort is made to meet the delivery times quoted, Dragon Maiden does not provide absolute guarantees; the Site uses reputable couriers, but occasionally, due to unforeseen circumstances such as carrier delay or customs hold, delays may occur.

Shipping Costs

Standard shipping is offered complimentary on orders above the threshold shown at checkout. Express options, where available, are charged at cost and shown before you confirm your order. Where you choose a chargeable shipping method and pay the shipping cost, the shipping cost will not be refunded in case of return.

Duties and Taxes

For domestic orders, all applicable taxes are included in the price at checkout. For international orders, duties and import taxes may be assessed by the destination country and remain your responsibility, unless otherwise stated at checkout; where these are payable on delivery, the carrier will contact you directly. We are unable to mark parcels as gifts or to under-declare their value, as this would breach customs regulations.

Receiving the Parcel

A signature may be requested on delivery. The customer must ensure the delivery address provided is accurate and complete, as successful delivery to the address provided shall discharge Dragon Maiden from any responsibility. On receipt, we ask that you inspect the parcel before signing; should it appear damaged, please note this on the carrier's record where possible and write to us promptly at global@thedragonmaiden.com.

Risk and Title

Risk of loss or damage passes to you from the moment the Products are delivered to the address specified when placing your order. Title to the Products remains with Dragon Maiden until full payment has been received.

If Delivery Cannot Be Completed

In case of failure to deliver, or late delivery exceeding eight business days, you shall notify us immediately at global@thedragonmaiden.com. If our Products cannot be delivered to the address provided after three consecutive attempts, we will contact you to inform you that the Products cannot be delivered despite reasonable attempt, and the sale contract will automatically terminate without further action required. We will then arrange re-despatch at additional carriage cost or issue a refund less the original shipping cost, in accordance with the Refund Policy.

Contact

If your parcel has not arrived within the expected window, or if anything else concerns you, write to us at global@thedragonmaiden.com. We will trace it with the carrier and respond within two business days.