Politica di rimborso
Last updated: 2026
Preamble
Dragon Maiden accepts eligible returns in accordance with the conditions below. Each piece must be returned with care so that its structure, surface, tags, and packaging remain intact.
1. Return Window
Return requests must be submitted within fourteen (14) days of delivery, unless a different period is required by applicable law or expressly stated at the time of purchase. Requests received after the return window may not be accepted.
To begin a return, write to global@thedragonmaiden.com with your order number, the item you wish to return, and the reason for return. Please wait for return instructions before sending the item back.
2. Eligible Items
Items must be unworn, unwashed, unused, unaltered, and returned in original condition with all tags, protective materials, packaging, and accessories included. The garment must be free from marks, scent, cosmetic transfer, deodorant, pet hair, damage, or signs of wear.
Dragon Maiden reserves the right to refuse any return that does not meet these conditions, except where refusal is not permitted by applicable law.
3. Non-Returnable Items
Final sale items, gift cards, personalized items, altered items, and products marked non-returnable at the time of purchase are not eligible for return unless required by applicable law.
For hygiene and garment integrity reasons, items that have been worn for practice, washed, scented, stained, or handled in a way that affects resale condition cannot be accepted.
4. Return Authorization
A return authorization does not guarantee a refund. It confirms that your request has been received and that the item may be sent for inspection. The returned item will be reviewed once it arrives.
Please include the return authorization details inside the parcel where requested. Parcels sent without authorization may be delayed or refused.
5. Packaging The Return
Return the item in protective packaging. Fold the garment carefully, include all tags and accessories, and use an outer shipping box or mailer strong enough to protect the piece in transit.
Dragon Maiden is not responsible for damage caused by insufficient return packaging. We recommend using a tracked service and retaining proof of shipment until the return is completed.
6. Inspection
Once the return is received, the item will be inspected for condition, tags, packaging, and compliance with the return instructions. This inspection may take several business days.
If the item is approved, a refund or exchange will be processed according to the available options. If the item is not approved, we will contact you with the reason and the available next steps.
7. Refund Timing
Approved refunds are processed to the original payment method. Bank, card issuer, and payment provider processing times may vary and are outside Dragon Maiden's control.
Shipping fees, duties, taxes, and return shipping costs may be non-refundable unless required by applicable law or unless the return is due to an error by Dragon Maiden.
8. Exchanges
Where available, exchanges may be offered for size or color. Exchange availability depends on stock at the time the returned item is received and inspected.
If the requested exchange item is unavailable, we may offer a refund, store credit where permitted, or another available option. An exchange item will be dispatched only after the returned item has been approved.
9. Damaged Or Incorrect Items
If your parcel arrives damaged, opened, or inconsistent with your order, contact us promptly with photographs of the outer packaging, inner packaging, label, and item. Please keep all packaging until the case is resolved.
Where an item is confirmed to be incorrect or defective, we will provide appropriate assistance in accordance with applicable law and the circumstances of the order.
10. Gifts
Gift returns may require the original order information. Refunds are normally issued to the original payment method unless another solution is available and permitted.
11. Contact
For return assistance, write to global@thedragonmaiden.com. Please include your order number, email used at checkout, product name, and reason for return.